EdgeLab policy
Refund Policy
If EdgeLab is not right for your workflow, request a refund within 14 calendar days of your first EdgeLab Annual purchase.
Eligibility
The 14-day policy applies once, to your first EdgeLab Annual purchase. The request must be received within 14 calendar days beginning on the purchase date.
Renewals
Renewal charges are not covered by the voluntary 14-day first-purchase policy. You may cancel renewal at any time before the next billing date, and access will continue through the period already paid for.
How to request a refund
Email support@edgelabsystem.com from the address used at checkout and include the purchase date. We may ask for the Stripe receipt or other information reasonably needed to locate and protect the transaction.
How refunds are issued
Approved refunds are returned to the original payment method. EdgeLab will submit the refund promptly, but Stripe and your bank may require additional processing time before it appears. EdgeLab access associated with a refunded purchase ends when the refund is approved.
Consumer guarantees
This policy is additional to rights that cannot lawfully be excluded. Nothing in it limits remedies available under the Australian Consumer Law or other mandatory consumer-protection laws where they apply, including remedies for a service that fails to meet a statutory guarantee.
Chargebacks
Please contact us first so we can investigate and resolve a billing problem quickly. Using the refund process does not remove any rights you may have with your payment provider.