EdgeLab policy
Privacy Policy
This policy explains how EdgeLab handles personal information. Questions, requests and privacy complaints can be sent to support@edgelabsystem.com.
Market-data files, TradeStation reports, strategy conditions, trade lists and research results are processed on your device. EdgeLab does not upload or retain them for analysis or analytics.
Information we collect
- Account and access: email address, authentication events, subscription status, access end date and manual support adjustments.
- Payments: Stripe customer, checkout, subscription and payment identifiers, transaction amount, currency, status and relevant billing details. EdgeLab does not receive or store full card numbers.
- Support: messages you send, troubleshooting details you choose to provide and our replies.
- Security and operations: IP address, device or browser information, request timestamps and technical logs needed to protect and operate the service.
- Optional analytics: an anonymous first-party visit ID, traffic source, device class and a limited list of page and checkout events. Analytics are disabled unless you choose “Allow analytics.”
How we use information
We use personal information to process purchases, create and maintain access, authenticate users, deliver service emails, provide support, prevent abuse, secure and improve EdgeLab, maintain business and tax records, handle refunds and disputes, and comply with law. Where applicable, processing is based on performing our agreement with you, legal obligations, legitimate operational interests or your consent.
Service providers and overseas processing
We use specialist providers to operate EdgeLab, including Stripe for payments, Cloudflare for hosting and security, Supabase for authentication and entitlement records, and Resend for transactional email. These providers may process information in Australia, the United States and other countries where they operate. Their own privacy terms and lawful transfer safeguards apply.
Retention
We keep information only as long as reasonably needed for the purposes above. Transaction, refund and tax records may be retained for at least five years. Support records are generally retained for up to two years, security records for up to twelve months and consented analytics for up to fourteen months. Records may be kept longer where reasonably required by law, fraud prevention or a dispute. Local research files remain under your control.
Your choices and rights
You may ask to access, correct or delete personal information, object to or restrict certain processing, withdraw analytics consent, or request a portable copy where applicable. Some records cannot be deleted immediately when retention is required by law or necessary to resolve a dispute. Visit Privacy Choices to change analytics consent.
Security
We use reasonable administrative and technical safeguards, including restricted service credentials, encrypted connections and access controls. No online service can guarantee absolute security. Do not send market files, strategy code or payment-card information through ordinary support email unless specifically requested through a secure process.
Children
EdgeLab is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children.
Changes and complaints
We may update this policy when the service or legal requirements change. Material changes will be identified by a new effective date and, where appropriate, a notice. Send complaints to support@edgelabsystem.com; we will investigate and respond within a reasonable period.